Shipping policy

Shipping Policy

Last Updated: [Date]

Thank you for shopping with [InUse ReUse Lambeth CIC]. This Shipping Policy outlines how we process, ship and deliver orders placed through our website [www.inuse-reuse.co.uk].
By placing an order, you agree to the terms below.

1. Delivery Locations

We currently deliver to:

  • Mainland UK

  • Scottish Highlands & Islands

  • Northern Ireland

  • Isle of Wight

  • Isle of Man

At this time, we do not offer international shipping outside the UK.

2. Processing Times

Orders are processed Monday–Friday (excluding bank holidays).

  • Standard processing time: 1–3 business days

  • Custom or mixed products (e.g., bespoke paint colours): 2–5 business days

Processing times may be longer during peak seasons or promotions.

3. Delivery Options & Estimated Timeframes

Delivery times begin after your order has been processed.

Standard Delivery (3–5 business days)

  • Mainland UK: calculated based on location or FREE for orders over £[100]

  • Remote areas may take longer

Next-Day Delivery (optional service)

  • Subject to courier availability

  • Orders must be placed before [3pm]

  • Excludes weekends & bank holidays

Please note: Delivery times are estimates and not guaranteed.

4. Collection / Click & Collect (optional)

If offered, customers may collect orders from:
[51 Lilford Road SE5 9HY]
You will receive an email when your order is ready for collection.

5. Shipping of Hazardous or Heavy Goods

Some DIY materials (e.g., paint, solvents, heavy tools) may have special delivery restrictions.
These items may:

  • Ship via specialist courier

  • Require a longer delivery timeframe

  • Incur an additional fee

Any restrictions will be displayed on the product page.

6. Order Tracking

Once your order ships, you will receive a confirmation email with tracking details (if available).
Tracking updates may take up to 24 hours to appear.

7. Delivery Issues

Incorrect Address

Please ensure you provide the correct address at checkout.
We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Lost items due to incorrect delivery details

If your order is returned to us, a redelivery fee may apply.

Missed Deliveries

If you miss your delivery:

  • The courier may leave a card

  • The parcel may be left in a safe place or with a neighbour (depending on your settings)

  • A re-delivery attempt may be made

Lost or Damaged Parcels

If your order arrives damaged or does not arrive, please contact us within 48 hours of delivery confirmation with photos (if damaged) so we can assist.

8. Delivery During Peak Periods

During high-volume periods (Black Friday, Christmas, public holidays), deliveries may take longer.
We advise placing orders early to avoid delays.

9. Customs, Duties & Restrictions

As a UK-only store, no customs fees apply.
However, some delivery restrictions may apply for hazardous materials.

10. Contact Us

If you have any questions about shipping or your order status, please contact:

[Your Store Name]
Email: [Your Email]
Phone: [Your Phone]
Address: [Your Address]